Privacy Policy

1. Who we are

ZOOM Health NZ provides a falls prevention medicines review service. Our New Zealand trained and New Zealand registered clinical pharmacists review your medicines and prepare a personalized report that you can share with your own health professionals.

This privacy policy explains how we collect, use, protect, and delete your information when you use this service.

2. The information we collect

When you use our falls prevention medicines review, we collect:

We collect this information directly from you through the form and any follow up communication.

3. How we use your information

We use your information only for the purposes below:

• To provide your medicines review
• To identify and review your medicines
• To assess potential medicines related falls risk
• To prepare and send your personalized report
• To follow up with you if we need clarification
• To communicate with you
• To send confirmation of your order and payment
• To deliver your report
• To answer your questions and provide support
• To maintain and improve our service
• To monitor the safety, quality, and performance of the service
• To analyze anonymized and aggregated data in order to improve our clinical processes and user experience
• To meet legal and safety obligations
• To keep minimal necessary records for auditing, safety, or legal requirements
• To respond to complaints, disputes, or regulatory requests where required

We do not use your personal information for unrelated marketing without your clear consent.

5. How we store and protect your information

We take privacy and security seriously. We use administrative, technical, and physical safeguards, for example:

• Encrypted transmission of data between your device and our systems
• Secure storage of data with access restricted to authorized staff who need it for their work
• Staff training in privacy, confidentiality, and clinical safety
• Controlled retention and deletion policies

While no system can guarantee complete security, we work to reduce risk as far as is reasonably possible.

6. How long we keep your information

We aim to keep your personal information for no longer than necessary.

• We retain the identifiable information needed to provide your review and to support any questions, disputes, or reissue of your report for up to 90 days after your report is issued.
• After that, we automatically delete or de-identify your personal information, unless we are legally required to keep specific records for a longer period.
• We may retain anonymized or aggregated information that no longer identifies you, for service improvement, safety monitoring, and statistical purposes.

If you ask us to delete your information sooner, we will do so where possible and where this is consistent with legal and clinical safety obligations.

7. Sharing of your information

We share your information only when necessary and with appropriate safeguards:

We do not sell your data and we do not share your information for unrelated advertising.

8. International transfers

Our service is provided by ZOOM Health NZ, which is based in New Zealand. If you use this service from the United States or another country, your information will be transferred to and stored in New Zealand, and possibly in other countries where our secure service providers operate.

We choose providers and arrangements that are committed to strong privacy and security protections. By using this service, you understand that your information may be processed in New Zealand and other countries that may have different privacy laws from your own.

9. Your choices and rights

Your choices include:

• Access and correction: You can request a copy of the personal information we hold about you, and you can ask us to correct any inaccurate or incomplete information.
• Deletion: You can ask us to delete your personal information. We will do this where possible, subject to any legal or clinical safety reasons that require us to keep specific records.
• Withdrawal of consent: If we rely on your consent for a particular use of your information, you can withdraw that consent at any time. This will not affect previous processing, but it may affect our ability to continue providing the service.

To exercise these rights, please contact us using the details below.

10. Children

This service is designed for adults, generally aged 60 years and older, and is not intended for children. If you are a parent or guardian and believe that a child has provided information through this service, please contact us so that we can address this.